1. Difficulty Managing the Cost of Printing
Managing the cost of printing is a common problem. Many purchasing decisions are made on a decentralized basis. Anyone can go out and buy a desktop printer with a credit card, and get it approved. Many of these costs don’t show up on the corporate radar.
2. Waste and inefficiency in supplies and maintenance contracts
Many of the devices that people buy have their own requirements for supplies and maintenance. So companies stock small lots of expensive supplies for a variety of different machines. Money is locked up in supply cabinets because there are outdated supplies and supplies for devices that have been replaced.
3. End-User Frustration- 50% of their problems are with the printers.
With so many different devices…each with a different set of instructions for operation and troubleshooting…people in the office also get frustrated. That explains why 50% of Help Desk calls are related to printer problems. Customers need better ways to manage the devices and their utilization.
4. IT’s limited resources
IT Departments are being tasked to focus on implementing projects focused on digital equipment, software, and processes. They are not staffed or funded appropriately to handle mechanical problems with printing devices.
5. Security of documents, devices and networks
Ensuring the security of corporate and customer information has also become a major concern for many of our customers, especially in light of HIPAA and other regulations. Customers are looking for security features for documents, devices and networks.